Important Notes:
- The cut-off time for withdrawal requests is 12:00 AEST/AEDT. Withdrawals submitted before this time will be processed the same day, while requests submitted after will be processed on the next business day.
- The funds in your trading account are intended exclusively for trading. A processing fee may apply to withdrawals if deposits haven't been used for trading activities.
- International bank wire transfers can take up to 14 days and may incur extra fees from intermediary and beneficiary banks.
- Credit/debit card withdrawals are processed free of charge. Once processed, they typically take 3-5 business days to reach your card. However, in rare cases, this may extend to up to 10 business days, depending on the bank’s processing time.
- Please note that credit card withdrawals may not be available in all countries.
- If you wish to withdraw an amount exceeding the total deposited via Verified by Visa or MasterCard Secure credit/debit card, you will need to use a previously utilized deposit method or opt for a bank wire transfer.
- To withdraw an amount exceeding the total deposited via Verified by Visa or MasterCard Secure credit/debit card, you will need to use a previously used deposit method or select the bank wire transfer option.
- Webmoney transactions are processed through Ingenico ePayments (formerly Global Collect), which does not allow Webmoney refunds. All Webmoney deposits must be withdrawn via bank transfer, potentially incurring additional fees. Once processed, Webmoney bank transfers typically take 3-5 business days to reach your account.
- Withdrawals for accounts funded by Fasapay are processed through bank wire transfers, which may include additional fees. Once processed, it may take 3-5 business days for the funds to reach your bank account.
- Accounts funded by Poli/Bpay are withdrawn through bank wire transfers without any additional charges for domestic bank accounts. Domestic bank transfers within Australia typically take 2-3 business days to reach your account.
- Accounts funded by Rapidpay are withdrawn through bank wire transfers, which may involve additional fees. Once processed, it may take 3-5 business days for the funds to reach your bank account.
- Accounts funded by Klarna are withdrawn through bank wire transfers, which may incur additional fees. Once processed, the funds typically take 3-5 business days to reach your bank account.
- For your first wire transfer withdrawal, we require a supporting copy of the bank statement linked to your registered bank account.
- For your first Vietnamese internet banking withdrawal, we require a supporting copy of the bank statement associated with your registered bank account.
- If you are withdrawing funds deposited via the Thai Internet Banking option to a Thai bank account, you will need to upload a clear image or a colored scan of your bank book. Once processed, the funds may take one business day to reach your account.
- Rox Markets does not process payments to third parties. Please ensure that all withdrawal requests from your trading account are directed to a bank account or source in your name. Payments to joint bank accounts or credit cards are accepted only if the account holder is also listed as one of the parties on the bank account or credit card.
